Safety, Social Distancing, Complaints & Social Media
When safety repairs are reported and recommended and for whatever reason, are NOT CARRIED OUT we will not be able to return your car to you. In this unlikely event, you will need to organise your own collection at your own risk and cost. Driving vehicles on the public highway with known reported faults will almost certainly put you at risk and more likely INVALIDATE YOUR INSURANCE COVER. Call us if you are unsure. We will mark all paperwork WARNING/DANGEROUS.
We have been leaders in safe social distancing for over ten years, everybody’s safety is at the heart of everything we do, we are all about our team and most definitely health before wealth. Offering safe, easy collection & delivery helps to protect everyone and reduces risk. We do not deal with or encourage waiting guests. We need to respect everybody’s space and this includes your car’s interior. We will on every occasion sanitise guests vehicles to keep all parties safe. PLEASE CALL US IF YOU ARE UNSURE. We will use gloves and other PPE measures whilst working in and around guest vehicles. Cars will be returned and again sanitised before hand over. The sanitisation process does not guarantee to remove all viruses. There will be a small charge made to cover this cost. We still offer a courtesy wash, clean and hoover but this charge is made for the interior sanitisation of the cabin which needs to be done twice.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Please call 0333 121 2012 or you can write to us at the Garden Village Garage, 227 Pantbach Road, Rhiwbina CF14 6AE or if you prefer to email us at [email protected]. We always aim to respond within 5 days of receiving correspondence and when possible, will provide you with a date to remedy any issues raised.
In the unlikely event that we can not reasonably resolve your complaint using our own complaints procedure, we would ask our customers to contact the National Conciliation Service (NCS) — the NCS is an Alternative Dispute Resolution (ADR); The ADR can act as the mediation to help consumer and trader come to a mutually acceptable outcome.
The Garden Village Garage wants everyone to feel confident in sharing fun and great news with us. We monitor every post on the Garden Village Garage social media channels, review all comments and will remove any that are inappropriate or offensive, including:-
If users continue to behave in a way that violates our policy, the Garden Village Garage reserves the right to block or ban users from all social media channels.