Safety Policies

Safety

When safety repairs are reported and recommended but not carried out, our insurance may make it impossible for us to return your car to you. Driving vehicles on the public highway with known reported faults can invalidate your insurance cover. Please discuss this with us.

Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Please call 0333 121 2012 or you can write to us at the Garden Village Garage, 227 Pantbach Road, Rhiwbina CF14 6AE or if you prefer to email us at [email protected]. We always aim to respond within 5 days of receiving correspondence and when possible, will provide you with a date to remedy any issues raised.

In the unlikely event that we can not reasonably resolve your complaint using our own complaints procedure, we would ask our customers to contact the National Conciliation Service (NCS) — the NCS is an Alternative Dispute Resolution (ADR); The ADR can act as the mediation to help consumer and trader come to a mutually acceptable outcome.

Social Media

The Garden Village Garage wants everyone to feel confident in sharing fun and great news with us. We monitor every post on the Garden Village Garage social media channels, review all comments and will remove any that are inappropriate or offensive, including:-

• Abusive, inciting violence or otherwise threatening or confrontational behaviour towards others, including swear words.
• Discriminatory, racist, indecent, sexually explicit, or offensive comments towards or about others.
• Promotional information, including any links to third party products or services.
• Infringement of third party intellectual property, privacy, and/or publicity rights.
• False, fraudulent, or misleading claims.
• Spam messages which are corrupt or contain viruses.

If users continue to behave in a way that violates our policy, the Garden Village Garage reserves the right to block or ban users from all social media channels.